FlyerTalk Forums - View Single Post - TUMI - original lifetime warranty. Has anybody the old text?
Old Mar 29, 2013 | 9:01 pm
  #7  
TravlnD
 
Join Date: Aug 2012
Posts: 267
Originally Posted by Wayfahrer
Can you confirm that Tumi still offers a lifetime warranty regarding materials and workmanship? At least that was I told by the rep. However, the text on their home page does not confirm it.
Definitely not. They used to have a solid no-nonsense lifetime warranty. Starting several years ago, they stopped honoring the lifetime warranty on previously sold product, making excuses about why something shouldn't be covered. They did this to me - and i kick myself to this day for not fighting it.

They also began only offering a 5 year warranty, with the first year "worry free" (all damage) and the next four for manufacturing defects only.

I still love Tumi and have lots of their stuff, but will never pay full price and would be the first to say that if you want a good warranty buy a different brand (Briggs & Riley, some Eagle Creek, etc.).
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