FlyerTalk Forums - View Single Post - Sheraton Pasadena Cancels My New Year's StarPoints Stay

Mar 28, 2013, 10:04 am

#14

PTahCha

Original Member

Join Date: May 1998

Location: CT/NY

Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb

Posts: 6,020

The best thing to do is to initiate a Corporate Customer Service case against the hotel and let it play out, since the hotel is clearly not interested in rectifying the situation.