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Thread: Malfunctioning IFE and Global Business Class Seat on my UA Flight from FRA
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Old Mar 28, 2013 | 7:09 am
  #6  
ysolde
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Originally Posted by SFO777
+1

OP, welcome to FT.
Write to UA, explain your experience in a calm and reasonable manner, just state the facts, use spell-check and you will get compensation.
BTW, all airlines have equipment issues from time to time.
ITA. Keep the language calm and factual. You had an unpleasant experience. IME, it's always a good idea to point out the things that went well: did the FC go out of their way to assist you in some way during the flight (during a "normal" fight, as a wheelchair user, I make it a point to praise good FC to the airline, and if you are going to complain, it helps to point out the things that the airline did properly).
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