+1 for more civility.

I love Delta and believe that the vast majority of Delta employees (of which I was one when in college 30+ years ago) are dedicated to providing the customer with the best experience possible. Unfortunately, as in any population as big as Delta's employees, there will always be a few bad apples or good people who are just having a bad day.

And there are definitely those decision that Delta management makes that I may not agree with (read SkyMiles transfer at death, poor award availability), but I understand that some decisions are made by folks with a different, and possibly more informed, perspective than mine.

A healthy discussion of issues and concerns here is beneficial to both Delta and us customers. Name calling and uncivil discourse only take away from the valid messages that need to be heard.

Just my two cents... flame away!