whimike

Please show me where in the T&C it states the an award has a 1-year expiration date? I have picked apart the T&C and it doesn't state it anywhere.

All the details are here:

http://hhonors3.hilton.com/en/terms/index.html

Specifically, there are lots of different types of awards/rewards.

In the "Reward Redemption" section:

In section 3 it is specifically talks about:

"When redeeming points online or via phone for Hotel Reward Stays or exchanging HHonors Points for airline miles through Reward Exchange, points will be deducted from the Member's account automatically upon Member completing the redemption transaction."

So, they specifically define an Award for a hotel stay as a "Hotel Reward".

In section 4 they specifically talk about:

"If a person other than the individual named on the Reward documentation attempts to redeem the Reward, the Reward will be deemed void and accommodations and/or transportation will be denied."

So, from this we gather that there are awards that could involve transportation of some sort.

In section 8 it states:

"All Rewards are subject to certain restrictions. See the Terms and Conditions below or online at Rewards which apply to each specific Reward."

This would indicate there are various types of awards, and indeed following section 8 it talks about all sorts of different award types, such as:

"Marketing Partner Reward" in section 9.

"Travel Rewards" in section 10.

"Promotional Rewards" in section 14.

The ONLY mention of a 1-year expiry is in section 10:

"Travel Rewards are normally valid for one year from date of issuance though Hilton HHonors Worldwide, L.L.C., may, from time to time, offer Rewards with shorter validity periods. Travel Reward validity periods appear on the face of the Reward Certificate."

Nowhere does it state that all Award types have an expiry date of 1-year. Nowhere does it state that "Hotel Awards" have an expiry date of 1-year.

Per section 5:

"A Reward Certificate redeemable for the Reward, requested by the Member, will be issued via the website when redeeming online or via Hilton Reservations and Customer Care."

Due to the way they do this, if there ever were an expiry date on the "Hotel Award" certificate, none of us booking online would be privy to it since we don't receive the actual certificate.

Now, in the "Hotel Reward Stays" section, specifically section 7 states:

"A Reward Stay reservation is valid for the room accommodations stated thereon at one room at one hotel for one stay (as that term is defined herein) and as provided on the Reward Stay Certificate or Confirmation. To change the location of a Reward Stay reservation, the Member must first cancel the existing Reward Stay reservation and then book the new Reward Stay reservation at the desired property."

This section is the real key. I have a Reward Stay reservation/confirmation which very clearly states the dates that I am confirmed for and at what rate, and it also states the Reward Confirmation ID for this reservation, all on one page.