Join Date: Feb 1999
Location: New York, NY, AA 4MM PLT, BA Gold, VS Gold, Hilton Gold, SPG Gold, Marriott Gold, Hyatt Platinum, IHG Platinum, CC Gold
Posts: 1,099
I had a similar problem with an email request that I sent You First asking them to book a spa treatment for me at 12:40. I got an email reply that my appointment was booked for 7:00 - this is before my connecting flight even leaves AMS. I rang the You First US # and got a clueless agent in JAX who was unable to help me. I then rang the UK # and after a bit of a hold, got my spa treatment moved to 12:40.