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Old Mar 26, 2013 | 8:06 pm
  #10  
GavT_london
10 Countries Visited20 Countries Visited30 Countries Visited
 
Join Date: Oct 2004
Programs: BA Gold
Posts: 1,012
Originally Posted by Greg45
You First not actually putting me first ...

... as in booking my spa treatment in the wrong terminal

How difficult can it be to get this right? Apparently too difficult.
And yes - v difficult to take a flight number and date and translate that into a booking... I told them about my FIRST flight to São Paulo and youfirst booked me a 07:40 appointment for a 21:35 flight... I do arrive early to enjoy the CCR but notthat early!!!!

elemis staff were equally pretty clueless to resolve this - couldn't search on my name and said they didn't have me on record (even though I've visited about 3 to 5 times per year since t5 opened) but eventually found me on their system and explained youfirst were recently given direct access to booking system - groan... Really I DON'T CARE I JUST WANT YOU TO GET IT RIGHT!!!! Lol
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