Earlier this year, I booked a trip in F(at considerable cost) and justified it on the basis that on the return I would get a good nights rest to have a good(quick) call in the afternoon and then relax in the concorde room before flying off again.

To that end, I emailed You First the following:

"Preferred method of communication: email
Enquiry: Hello,I will be traveling from XXX-LHR March XXth(XXXXX) followed by LHR-XXX on March XXth(XXXXXX). After arriving from my XXX flight, I would like to reserve a cabana(or be put on the waitlist for one) and to reserve treatments at the spa including the 1. customized facial and 2. power back massage.Best,XXXXXX"


the response I received was:

"Thank you for your enquiry. To enable us to check the availability for your cabana booking please can you advise us what time you would like us to check the availability for. With regards to the pre booking of your spa treatment we can only pre book spa treatments for departures out of London Heathrow all appointments for arrivals are booked subject to availability on arrival into London and are booked directly by the Spa staff on the day.

If we can be of any further assistance please do not hesitate to contact us."

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Does this person not grasp that I am both arriving and departing the same day? What is the point of saying that arrivals are booked on the day?


BA, please don't post this on your website:

"At your service: ....Assistance with booking Concorde Room facilities such as cabanas and access to the Quintessentially Lifestyle concierge services
Pre-booking spa treatments with Elemis at London Heathrow Terminal 5 and Terminal 3"
Source: http://www.britishairways.com/travel.../public/en_gb#


and then have your staff claim not to be able to do these things.