Originally Posted by JohnAx

As I noted above I was also surprised that AA would have its own people there, but corporations have their reasons and sometimes they even make sense. For example AA could regularly originate a lot of premium revenue there, enough to support a local warm handshake and personal-attention-giver. More likely another GSE, I thought.

Hopefully the contradiction boils down to Mindpearl no longer has an AA GSE desk in CPT, but does have one in JNB, and the original CPT contact may not even know it. Their web site descibes a large diverse company of which GSE'ing for an airline isn't even mentioned. I ran into a similar situation in dealing with BA's GSE in MRU a few years ago.

I'm about to find out.

John