FlyerTalk Forums - View Single Post - Supposed to fly tomorrow (UK-USA) - Sick Baby - what/how to do?
Old Mar 25, 2013 | 9:05 am
  #7  
JDiver
Moderator: American AAdvantage
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Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Maître-plongeur des Muccis
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Put another way, s/he who rides their high horse has a longer distance to fall. I find a cheerful friendly and requesting attitude works far better than the DYKWIA bat or threats, implied or explicit.

But no harm in sharing with a worried attitude the baby could be contagious... and in being very appreciative for those who help. If it's not listed as a condition in the CofC or the detailed fare rules, it's a favor.

Originally Posted by sts603
Agreed re: helpful EXP agents. That said, understand that the airline doesn't owe you any type of waiver/favor. Therefore, approaching it from the perspective of knowing that and asking for them to make an exception under the circumstances will get you far further than calling and saying you have a sick baby and they are morally, etc. obligated to change your flight for free.
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