Originally Posted by
HelloKittysMum
Finally got the reponse which was pathetic - I wanted to buy tickets for Arsenal using skywards miles for my husband and son but they won't let me unless I collect them - we live 200 miles away (we used to live about half a mile from the old stadium) so totally impractical. And the match we wanted has long gone anyway.
Four weeks to answer a query is ridiculous.
Went back to them and said that the amount of time it took was ridiculous, that their response wasn't very helpful and that I expected more from Emirates. Got a response this morning apologising and crediting my Skywards account with 15,000 miles (which will be enough for a match - just need to find a date when husband and I are both available as they won't budge on me having to pick up the tickets and we live 200 miles from London). Always worth (very nicely) complaining!