Originally Posted by
midlevels
Rather than cutting benefits to solve capacity issues I for one am happy that CX prefers to increase lounge capacity to cater for this demand.
I agree. Please don't encourage CX to cut benefits, because the axe usally doesn't fall on just one segment of members. Once CX falls in love with cutting they will cut off something from everybody, DM, GO, SL, GR, etc.
As for lounge, I am still in the camp that CX should try to enforce "capacity control" on OW members to solve capacity issues. CX has does its best to try to increase lounges but that only go so far.