Originally Posted by
IAkH
I needed to change the last segment of an open jaw award and just had the most frustrating conversion ever with an agent's supervisor making up rules as he went. He first insisted an award from IAH-EWR-PLS was a domestic flight and I could only have a 4 hour layover in EWR. Then he insisted that I cant have a stopover in my origin city otherwise he would price it as a separate award segment. Am I the crazy one here? This was originally manually ticketed and they insisted it was an "error" and a "mistake" by the first agent. After an hour on hold, I'm back to where I started.
Definitely a hang up and call again situation. But if you wanted to make yourself feel better regarding the "domestic" BS, I would have asked the "supervisor" one of the following questions:
1) Which state or territory of the US is PLS in?
2) Could you please read me the TIMATIC information on entry requirements for Turks and Caicos?
As far as the stopover at the origin, as long as you are not using a stopover anywhere else, it is legal. Probably best to book it on a second call (i.e. initially book a standard RT). Then call back and change the final destination to the other city creating an open jaw.
Edit:
Oops, just reread your post. Sounds like you already had the open jaw on the return, presumably with the stopover included, so ignore the last part
