I shared my experience with VX through the website. About two days later I was emailed the following:

Thank you for taking the time to contact us. Please accept our sincere apology for the unsatisfactory service you received on your recent flight.

We want you to know that our main goal is to be an airline you love. We fell short of our goals when you traveled with us, and we're truly sorry for the lack of quality guest service demonstrated by our team members. We can assure you that this is not how we normally fly. Your letter will be shared with our Inflight Management team for internal follow up with the flight crew.

It is through guest feedback that we are able to continually improve the quality of our service. As a token of of sincere apology, I have issued a $100.00 credit to your Travel Bank


I will give them another shot in F and appreciated the credit. Share your experiences with them - they seem receptive.