I told her that if she doesn't know how to read at this stage in her life, it isn't my problem. She paused in shock and asked again, and I repeated myself and she waved me through. I have never given my name at SFO, and sometimes they call a 3 striper and then I get waved through.

Good point on the noise level and I will at least send a concise summary to them along with congress critter.