Originally Posted by
Zoo-san
Same story in Tokyo/Yokohama - club room upgrade for RA without club access, offering to pay extra for club lounge "usage". The lounge manager/guest relations manager? in Yokohama IC saying it's new "policy in Tokyo ICs" since last November - no club lounge access unless it's included in the paid rate.
Do they have the right to adopt their own rules?
I am a regular at 3 out of Tokyo+Yokohama ICs, haven't been there for a few months and here's this strange new rule... Should I contact Ambassador Customer Service or what?
They can adopt anything they want, since Club access isnt part of the T&C's. It simply says upgrade to Executive room or suite.... Without club, I simply revert to Hilton if its an option. It appears that IC's are starting to go to the lowest common denominator, ie minimum required. If Singapore or Thailand were to OPT out, I will do the same....