as HH Diamond I got suite upgrades only on properties I stayed often. for me the difference to HH Gold was not much. as SPG Platinum my upgrade success to suites is 99%, so I don't care that much for the SNA. However, my SNA success is 100% this year.
Originally Posted by
stiwi
Switching from HH Diamonds, SPG surprises me:
- BRG matched within couple of hours with 10% discount offered
- Plat Liaison team got back to me within two hours offering Plat challenge
What can I say. On one hand I am impressed, on the other reading how Plat benefits (SNAs) are being revoked makes me doubtful.