Originally Posted by
virtualaris
I've already got response from the GM of hotel. He told me that he was very sorry and the voucher can be used. He told me that he will ask the FOM personally why FOM told that the voucher can't be used. Very good response. ^
Certainly a good response from the GM but, at the end, you haven't been able to use your vouchers due, once again to a poorly trained staff on Le Club rules.