Originally Posted by
mgcsinc
Is the latter true of all of the ORD CSC's? The one I had some that were a bit to the side, but it seemed like they were maybe fed by the premier line. I couldn't tell whether there were any that were completely kiosk-only.
Yes, except perhaps the kiosks at the F2 counter. At F2 there are rarely more than 1 or 2 agents but they keep changing the queue system and sometimes there isn't a shortcut to the unmanned kiosks. If you want to use them you have to muscle/negotiate you way through the line. The other counter locations have kiosks off to the side that you can easily reach without disturbing the queue. To be clear there isn't a separate queue for just the kiosks but they are far enough away from the queue and were the agents usually are that you can just walk up to them without any rational person thinking that you're cutting in line.
The location at B14 is a bank of stand alone kiosks with no counter (and therefore never manned).
Originally Posted by
GregMM
While it's not a hub, I'd say it is still a major airport for them. BOS and LAX are the only US non-hub airports listed on the "United hubs and key airports" web page, and the terminal map is listed in Hemispheres. It has mainline or UX flights to all the hubs plus LGA, SYR, DCA, LAX, PHX.
The only place UA or UX flies from BOS are the domestic hubs + LAX (once a day) and frequency to all destinations has been curtailed (and downgauged) over the last year. The LGA, DCA, and PHX flights are codeshares with US (likely gone within the next year due to AA merger).
I wouldn't consider BOS anything more than a major destination for UA right now. Unlike LAX there are no international flights from BOS and really no non-hub operation. It will be interesting to see if they expand the operation to compete with DL and some of the European carriers once they combine operations in Terminal B (late 2014 I think).