Originally Posted by
nookanaya
Completely agree with your point. Firing someone does not improve the operational process or culture at UA. I never understand why people think that firing someone for a mistake is reasonable. (Now a documented string of mistakes by one individual is another matter.)
Refund makes sense. And since UA does allow cellos to accrue miles, shouldn't Hendrix get a MP account with credit for actual miles flown? (Yes I know the dog wasn't actually in a seat.)
No, but it makes sure that someone who clearly cannot grasp the concepts required to perform the operational processes from ever making that mistake again. I'm sure there are simple policies and multiple layers of safeguards in place that someone simply chose not to follow. You don't follow the policies? Bye.