Originally Posted by
Goldorak
Are they part of the hotels that do not participate to Le Club (as most hotels in Australia) ? Because, if not, there is no reason for them to not accept the vouchers
They told me that they are participating in Le Club program but they told that they cannot accept Le Club Voucher at the moment. I asked why...they told me that they just can't. I was talking to the Front Office Manager on that time. Probably the hotel would get less than the actual paid if someone using voucher or the system was too complicated to redeem Le Club voucher.
However, my points were added correctly within the same day which is surprising since other Mercure usually post in 2-5 days while also broke records since all of my previous stays with Mercure and Grand Mercure (7 properties in total) were posted inaccurately.^