I had a round-trip (four-segment) e-ticket, of which I only used two segments the other day and missed the last two. When I called Reservations today to confirm that the unused return segments were automatically converted to an e-voucher, the rep told me that I would have had to call the same day of travel to make that conversion happen and that I now need to speak with Refunds to get the value processed either into an e-voucher or a refund. Unfortunately I gave up after 30 minutes on hold after she transferred me.

If I do nothing, and call Reservations back at a later date to use the remaining value of the reservation, what would happen? Would they tell me again to speak to Refunds first? Is there a default action that happens to unused tickets after any period of time if not auto-conversion to an e-voucher? And is there any way to schedule an appointment with the Refunds line if their hold times are so long?