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Thread: Why is UA's baggage system so poor?
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Old Mar 18, 2013, 8:12 am
  #48  
exerda
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Join Date: Oct 2004
Location: Between DCA and IAD
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Originally Posted by alexperi
Just to return back to the OP's original comment...

I had a recent delayed bag issue and the thing that drove me the most crazy was the website's continual "tracing continues" notice all day long... it only updated once I actually had received my bags. What's the point? Fix that and you'll get a lot more calm customers who know where their bag is and when to expect it...

btw - for 1K members, the "1K baggage desk" was fantastic and was able to provide a lot more information than on the website... but why not just put it on the website for everyone?!
I shared those exact sentiments with 1K Voice and was given a token gesture of miles and a promise to share the comments "with the appropriate management" or something to that effect. I suspect making the customer-facing bag tracing UI more up-to-date is not very high on UA's list of priorities.
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