I got the email to choose my gold gift on 2nd of March. I accidentally clicked the wrong link, so i called and spoke to a skywards CSA she didn't get my query initially and told me to send an email - i asked her to take down the request, she did which was basically her sending an email to 'someone'.

Thought nothing off it, i would have been fine with either gift. Didn't get my gold pack until today so was thinking of sending an email, and viola - 18th of March i get an email from Skywards saying, thank you for sending a request to Skywards to change your Gold gift, we have dispatched your membership pack to your address...