Originally Posted by
iTanNicNic
I'm not sure where to start on this one. Please do yourself a favor a throw this out before you embarrass yourself by sending it.
The truth of the matter is that if DL has a mechanic on staff 24/7 in every station, they would go bankrupt. Do you really expect a smaller station like BHM to A) have a DL mechanic on site and B) have one available around the clock?
DL will have a mechanic in stations like ATL, DTW, MSP, LGA, JFK, LAX (maybe), SLC, CVG... stations that have high flight traffic. BHM is a smaller station that like probably around 90% of the stations in the DL system, use contract MX from somebody like the FBO who responds to MX needs from all airlines at the station.
Long story short, I see nothing in this letter that is of "significant operational concern" to DL or any airline. A cargo door broke on a Saturday with a reduced flight schedule and probably some spring break traffic... who's to say the guys on the ramp didn't damage it while loading bags?
With all due respect to the OP, this reads like a letter from a super DYKWIA who would only be happy if DL kept a hot spare in every station, staffed with a backup crew 24/7 in the rare event that something went wrong.
This is a FALSE accusation. If you're the "loyal MM" you claim to be, you should know that DL prides itself on maintaining its fleet well and would NEVER sacrifice safety for profit as you're implying. If such was the case, then why did your flight delay to fix a problem this morning?
Let me be clearer and sorry to everyone if this was unreadable to most.
1. First, why should I be ashamed of writing what I think? I might be wrong but this is what customer complaints is about
2. Some Op might be used to severe cost cutting etc, but a mechanic available 45 minutes away when 12 flights are leaving early AM seems very Ryanair
3. I am not a DYKWIA, but I will be glad to provide any of you my first and last name
4. I not a snob or gate lice type of guy, never thrown a fuss here or elsewhere on failed upgrades, etc (and I am 60% this year on ybm fares...)
5. To the OP who accuses me of hybris, I invite him to go read the meaning of the term in Ancient Greek before he makes a snob of himself
6 to the other poster who wonders about the colonoscopist, he message me privately whenever he prefers, has earned my sympathy and will test him for free
7. To the big lawyer, let me tell him I have still more trouble reading and understanding legalese that retreading my email...but I will re-write it, thanks for the advice
Thanks for the feedback, if everyone was negative on this that means I was wrong this time. But again, a complaint about a mechanic available to fix a problem within 1.5-2 hours, as it wasn't, to me has more merit than a lot of fruitless discussion on the Michelle Bernstein entrees I often see here. But maybe it's a less fun topic
Again, sorry about the length