Originally Posted by
socrates
Hotels do everything possible to make sure rooms are available at check-in time and will do everything possible to be sure elites are able to check-in at check-in time into their preferred room type (honestly I can't remember this ever being an issue back in my ops days)...but there is no guaranteed check-in time...again I don't see your example being an issue in real life
Have to disagree. If the hotel says 3 or 4pm is the check-in time, then yes I expect my room to be ready by the check-in time. After all, most say you have to be out of the room by the check-out time. They can't have it both ways.
If I show up sooner than the normal check-in time & my room (type) is not available & I accept a different one in order to get into the room at that time, then the hotel is off the hook as I've accepted the alternative.
Cheers.