hi, finally an update.
Two weeks ago i called CX and was promised a refund, but it did not happen. this week i called on Monday, and the lady i talked to on the phone, confirmed a refund was authorised. Thursday i checked and 902GBP was refunded.
Apparently there is no direct contact to take things to a higher level, i was told the same thing would be said to me over the interest i was losing over two months.
I was told the only way to do anything, was to write on the feedback section on the website and see what happens.
I would of thought a manager would have discretion, as the whole thing is their fault in the first place. even if no help with direct interest costs, some inflight vouchers would of been nice
Now i have proof of refund, i can pursue with the travel insurance company, i hope.
Still can't say i am too impressed over their lack of compassionate grounds, as i could prove emergency health reasons.
The travelling experience is why i won't change airlines, the FA are fantastic each time i fly, and the check-in smoothe, even a standard Green MP.
And i did get business class upgrade once, so that kind of makes up for this.
ah well, back to Hong Kong in the summer, and i can't wait to be there.
JALPak, it has been confirmed as policy for no compassionate grounds even if someone is dying, like a parent. i know some here seem to have had this refunded, but they say it is not so.
garykung, i should of thought of that, maybe could even have got the whole fare back as it was two months.
ricktoronto, it was the overall interest charge, bumping up the interest over the whole card. even so, it was not far different, if you add in cost of phone calls and my time trying to get something so simple taken care of.
takecare everyone, enjoy all your flights
