It took them about 5-10 minutes for them to follow me. I sent it just as a "regular" tweet. They came back and asked what they could help me with. I didnt need help so I just said "setting up my account" or something like that.

And now, on my delta app on my phone, it says DeltaAssist follows you.

When I click on the flydelta icon on my phone, the first page at the bottom, tiny writing, need help, contact us, touch that, and in the middle screen is at tweet us, touch that, and thats where I see that they are following me. Make sense.

He, I am completely new at this, I just got rid of my old clam shell phone, and DH got me an iPhone.