Originally Posted by
lemfc
I think the bigger issue is that on VX I personally pay out of pocket to upgrade; and that sets the expectation bar higher than on AA or US where I get a complimentary upgrade. I realize it's completely psychological but a $299 upgrade does set a higher bar in my book than being EXP and getting an upgrade on AA without shelling out a penny.
You are very correct. Which is why I bust my neck to make sure our guests get a good F experience. I wish this comment could be used to reenforce this concept to any of our teammates who tend to get caught up in the day-to-day routine and forget this very fact. Thanks for being so concise. ^