Originally Posted by
chris1gill
How can they cancel my award reservation? The hotel was participating when I made it??? Should I really draw attention to it by calling IHG? I'm a bit mortified at the moment...
I did call and spoke to two agents, they had no knowledge of the resort switching hands and the award reservation is in tact, although you cannot make an award reservation there past April 30th any longer.... I'm not sure what to expect...
Don't want to disappoint you. But in my previous two cases, IHG cancelled my award reservation as my arrival date is later than the date the hotel leaves the chain. If your arrival date is after 30th April and the hotel is definitely leave the chain on 30th April. Chances of such award reservation to be cancelled is very very high.
The reason is once the hotel leave the chain they are not obligated to honour the award reservation as they no longer have the relationship with IHG and accept payment from IHG...Very complicated story but my two reservations were in America (Brazil and USA), not Australia. So there might be a chance your will be OK. However, just double check every few days. Once the IHG priority club received finalised plan of the property leaving the chain, you will get notification sooner.