Originally Posted by
chongcao
No. Your original redemption is likely to be cancelled if the confirmed date to leave the chain is before your arrival date. It had happened to me twice when hotel leaves the chain before my redemption reservation arrival date. You need to contact IHG rather than the hotel itself.
How can they cancel my award reservation? The hotel was participating when I made it??? Should I really draw attention to it by calling IHG? I'm a bit mortified at the moment...
I did call and spoke to two agents, they had no knowledge of the resort switching hands and the award reservation is in tact, although you cannot make an award reservation there past April 30th any longer.... I'm not sure what to expect...