Originally Posted by
SeriouslyLost
I've always worked on the assumption that the aides that churn out the letters pool their responses and simply cut and paste to the sender. That's why the letter can be stock. And ignore the actual content and questions sent to them.
The "aides" being mostly unpaid interns cutting and pasting from and/or into template text where the key content has likely been cleared by a person on government payroll of some sort. While the intent of the probable intern is probably not to ignore constituent letter's content and actual questions, the perceived outcome by the constituent may well seem the same in any era of questionable educational achievements and "hiring" practices.