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Old Mar 12, 2013 | 5:18 pm
  #10  
RoadWarrior707
 
Join Date: Oct 2012
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Posts: 73
Lesson Learned

Just a quick followup for anyone interested...the delayed luggage arrived on the 3rd night of our 7 night Aruba vacation. After wearing the same winter clothes on Sun, Mon, and Tues, my frustrated wife finally purchased 4 basic items of clothing late Tues afternoon. We submitted claim ($215) to United with all documentation their form required and heard nothing for 2 months. (Used FedEX, signature required, for tracking.) Called United today at 1-800-335-2247 and learned the Claims Dept typically takes 12 WEEKS to respond. Suggestion to all: if you transfer through ORD enroute to Aruba, purchase ticket with a credit card (e.g. DISCOVER) that offers no-hassle, free delayed baggage insurance. DISCOVER will reimburse up to $500 for essentials if baggage is 3 hours or more late. If you make a claim to United as we did, be sure to retain the reference file number of the delayed/lost bag and the baggage claim receipt number along with detailed records of any authorization they provide. It is insulting that United charges $25 for a checked bag only to go through this ORDeal (pun intended).
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