It might be that our fears of the "Reiter effect" have come true. I noticed this review posted recently, the only one where management haven't responded, thereby confirming it. I'd say it's credible given he has posted two positive reviews before and as a regular might actually notice the differences. Might this fellow be a FTer:
I have been staying in this property regularly since 2003. The people who work here are typically outstanding and helpful. They do their very best when faced with challenges. Now they face a new challenge - cost cutting. The hotel competition in Sofia is fierce - there are too many 4* and 5* in the city and the local economy is struggling.
Room prices are dropping. In response, the Hilton owners and management have decided to reduce services - no more free shuttles for elite customers; reduced choice at breakfast; reduced choice and hours at the Executive Lounge. It's an understandable reaction but one that may paradoxically kill the hotel regarding its regular customers. I am one of them.
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