Originally Posted by
travelkid
Booked a short "just fly" ticket intra EU for March 2013.
Being OW emerald I called an english speakin CSR. He said he was 100% sure there were no benefits, and corrected to 1000% when I re-asked
It was adjusted to mean in-flight, as there would be some benefits at airport (check-in, lounge). Meaning no gourmet food, no priority boarding, no free seating, no added luggage.
I only pushed free seating, and he put me on hold and assumingly had it confirmed with topbonus dept. He also gave me the number, which turned out to be in german only, and just hanging up after a while letting me know they had too much traffic (930 pm local time).
Not too bothered for a 90 min flight, still far better than competing LCCs without lounge access, and god forbid FR
This was booked back in Oct, and flew OSL-TXL last week. Went to the check in desk at OSL, to get luggage tags, but they were not used at OSL. No fast track for security but good lounge. Newspapers, wifi, alcohol, decent food/snacks. Not sure if it was priority boarding, but we boarded first. I had added my AA EXP, which at time of flight had become OW sapphire. GF had added OW emerald. Separate tickets, but I got a 3 seater at row 7 on a rather full plane, while GF at least had a blocked middle seat. Assuming it was due to status. Served free soft drink and a fresh muffins. Modern stewardesses wearing jeans was a new one. Not sure if its regular outfit or due to 8 March? No tax free shopping at arrival TXL was disappointing, but a 15 min + cab ride to the free minibar at the BRGed suite at IC made up for that part.
OLCI is only 30h prior- which should have been longer. Upon checking in for the return TXL-OSL I noticed on the OLCI BP that emerald GF ha been given 2 pieces of handbags+ laptop, while I only had one handbag at 6 kg. BP as MMS was not an option for me but was for GF. Got them printed at IC for free.
Went to priority desk at check in to get luggage tags. We were given new BPs, both showing 1 piece only+ fast track. The paper tags for carry on should be collected for future use
Unless they add them in the computer? He didnt say a word on GFs 7.7kg bag. No line at priority desk or at fast track. Then for the "lounge". Didnt get our BPs to work at the scanner at the door, and the present phone didnt work at first, but as another guy swiped his top bonus card we just entered the unmanned lounge. Not sure of the actual policy.
Free wifi- evidenced by this post. Basic furniture, not too comfy. Soft drink machine with free soft drinks. A few newspapers and TVs. Tea/coffe machine out of order.
Waiting to see if any luggage checks or priority boarding at gate soon.