Originally Posted by
Ancien Maestro
Mary2e, I assume since you go to Disney World alot, that you would stay at the Grand Cypress, so today while I was on the phone with customer service I blocked off 3 weeks for next spring break in an executive suite, with the plan to convert it to a suite upgrade reservation when I start the challenge.
The Grand Cypress has turned into a horrible hotel. Very poor customer service, and asking for a manager or supervisor will not get you anywhere. Don't expect a single thing more than you are entitled to, particularly as far as a room or suite upgrade goes. Especially during spring break. The hotel is very popular and they have plenty of business, and essentially, do what they want.
It would do you well to read the review thread before committing to staying there for 3 weeks.
I actually prefer to pay more and stay in Disney.
I asked if deluxe room needed to be booked to be upgraded using points at the Grand Cypress, and she said no, that just a base room needs to be booked and booked off the hyatt daily rate.
Customer service is wrong, and eventually, they will catch it. Or the hotel will.
This hotel does not fool around.
[edit to add} I just remembered the type of suite they use for the upgrades, either points or the certificate. It's of the 2 connecting rooms together type with a regular (smallish) room on one side, and a couch/sitting area as the other room. There are 2 doors to get in or out, and the regular room part is rented out if no one is using a certificate.
The executive suite you booked isn't used for upgrades, or at least it wasn't when I used one there. As well, this hotel, though it claims to have a balcony, really does not. You can barely stand outside. It's no more than 2 ft wide at the widest point.