Originally Posted by
cy1978hk
I have made a redemption booking on Hong Kong Airline in late Aug last year from HKG to NRT using their points before their massive devaluation. The date of travel is Aug 8th-11th in 2013. However, I just know that they have cancelled this route. So what are my rights?
Option 1: Get the original ticket cancelled for free and get back my original points? However, this is not optimal because there had been a massive devaluation of points recently. Originally I booked the redemption tickets using 32,000 points but now a destination with similar distance costs more than 50,000 points now.
Option 2: Get the ticket cancelled but get back the original points plus some goodwill compensation (for the inconvenience and points devaluation)?
Option 3: Ask the airline to endorse me to another airline flying this route (e.g. CX, NH, JL) with similar timing? Can I choose the airline in this case?
Option 4: Nothing I can get back??
Thanks a lot....
I would push strongly for option 3. If you strike a proper balance between annoying (i.e. convey the message that you're not going away) and reasonable (i.e. don't demand seats on sold out flights, and show a bit of flexibility), I'd give you decent odds of success.