FlyerTalk Forums - View Single Post - Hong Kong Airline: Booking made on a route which is now cancelled. What can I do?
Old Mar 10, 2013 | 12:25 am
  #1  
cy1978hk
15 Years on Site
 
Join Date: May 2009
Location: Singapore
Programs: SQ PPS, OZ Gold, Marriott Titanium & lifetime Platinum, IHG Diamond
Posts: 174
Hong Kong Airline: Booking made on a route which is now cancelled. What can I do?

I have made a redemption booking on Hong Kong Airline in late Aug last year from HKG to NRT using their points before their massive devaluation. The date of travel is Aug 8th-11th in 2013. However, I just know that they have cancelled this route. So what are my rights?

Option 1: Get the original ticket cancelled for free and get back my original points? However, this is not optimal because there had been a massive devaluation of points recently. Originally I booked the redemption tickets using 32,000 points but now a destination with similar distance costs more than 50,000 points now.

Option 2: Get the ticket cancelled but get back the original points plus some goodwill compensation (for the inconvenience and points devaluation)?

Option 3: Ask the airline to endorse me to another airline flying this route (e.g. CX, NH, JL) with similar timing? Can I choose the airline in this case?

Option 4: Nothing I can get back??

Thanks a lot....
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