Originally Posted by
fireworksboy
I did. And was told that switching promos isn't allowed (which we all know is incorrect). I could get on my knees and beg repeatedly until I find a sympathetic agent but that seems kind of silly considering I haven't had to do so with other chains.
While I could rant about not being allowed to do so or the lack of knowledgeable customer service people, I won't. Marriott Concierge here at FT has gone above and beyond on a number of occasions for me - for which I am very grateful ^. I think as a participant in MR I have to acknowledge that I'm not always going to get my way.
That being said, putting out information that changing promos is done for everyone or for whoever takes the time to call is simply incorrect.
It is great that you have never had to play telephone roulette with other hotel chains, however, almost everyone on FlyerTalk has had to play telephone roulette with hotel companies or airlines or car rentals, etc, with success. Here is your choice, stand on "I've never had to do that with other chains" so I am not going to do it now, which is stubborn, but not constructive, or call back and try again, and maybe you will meet with success, as many other people have. Also, I never said "everyone" or "whoever" will be able to change. I just said that telephone roulette is a viable method for many, and this has been discussed many times in this thread.