I did. And was told that switching promos isn't allowed (which we all know is incorrect). I could get on my knees and beg repeatedly until I find a sympathetic agent but that seems kind of silly considering I haven't had to do so with other chains.

While I could rant about not being allowed to do so or the lack of knowledgeable customer service people, I won't. Marriott Concierge here at FT has gone above and beyond on a number of occasions for me - for which I am very grateful ^. I think as a participant in MR I have to acknowledge that I'm not always going to get my way.

That being said, putting out information that changing promos is done for everyone or for whoever takes the time to call is simply incorrect.