Originally Posted by
alex_b
In fact the rules explicitly say this isn't a good reason to waive fees:
But some people have reported success in having the fees waived by calling web support instead of the normal res agents.
I was transferred to web support because multi cities online wouldn't work and the csr automatically waived the phone fee so that may be a good way to go
Originally Posted by
AZjohns
Explain it is available and he can see it on ua.com. He tells me it what we refer to as “phantom availability”. He then tells me if I try and book it online I will get an error. I say I’m game, hold while I book it and then cancel for me when I finish.
Booked the flight for 5K miles and $2.50 fees and now have a PNR number. His reply, oh it didn’t really book it and will never really go through in reality….
This is a wild experience and now on phone for 1 hour 55 minutes
Had same experience 3 csrs told me saver award wasn't available but then were eventually able to find it when looking point by point. I was told the same thing about phantom online availability
Now for a really silly question. We ve decided to simplify out itinerary and go
EWR-BCN
DUB-EWR
It seems like a waste to not add a 3rd segment but we re planning to visit parts of the UK and British Air flights will cost about the same as taxes on a 3rd segment with one of united's partners and are nonstop
I don't think this would be allowed because of backtracking and what not but could this be done (ie AA gateway city)
EWR-BCN
DUB-EWR
1 month later EWR-IAH
Thank you