Originally Posted by jdrtravel

Its certainly not all of them but I've flown with many Delta FA's in F, BE and also Y who were fantastic with customer service and clearly cared about making a good impression. There is one FA, his name is Stephan or Stefan or something that I seem to run into often who is absolutely fantastic. He remembers me and makes a point to come say hello, has brought free drinks when I'm in coach, etc. My point is, I think its a training issue that could be resolved. We also need PASSENGER training! Perhaps flyers should be offered priority boarding for passing an etiquette course!