Originally Posted by
DLFan2
Very few U.S. airline FAs serve with any real style because "our primary concern is your safety [and most of us could care less about anything else]."
So cart vs. hand delivered makes little difference. All the clomping back and forth simply emphasizes the lack of finesse. The service is never going to compare to the service in a fine dining restaurant whether or not the carts have cloths on them. So let's just concentrate on food quality. I think the issue of service style is a lost cause.
I suspect that deep down in the subconscious for many (and not so deep for others) resides resentment at the idea of playing the role of "servant" to the passenger upper crust.
Its certainly not all of them but I've flown with many Delta FA's in F, BE and also Y who were fantastic with customer service and clearly cared about making a good impression. There is one FA, his name is Stephan or Stefan or something that I seem to run into often who is absolutely fantastic. He remembers me and makes a point to come say hello, has brought free drinks when I'm in coach, etc. My point is, I think its a training issue that could be resolved. We also need PASSENGER training! Perhaps flyers should be offered priority boarding for passing an etiquette course!