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Old Feb 22, 2003 | 5:04 pm
  #12  
mtacchi
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Join Date: Feb 2000
Posts: 5,305
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Ken hAAmer:
Yes, but then AC would miss the opportunity to extract more money from you.</font>
It is money they have already lost by people not booking because of this handy feature offered by other carriers.

It's a different way of thinking, don't nickle and dime the customer, don't piss off the customer, and garner greater revenues from increased business instead of a few bucks from a pissed off customer that won't come back.

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