FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,547
Why don't you call FB? Either it is a problem of availability (availability does not always update correctly so you may well see it as available for 12.5k while in fact there is no availability in that bucket but only in flex awards) or it is a system glitch. The FB people will be able to confirm exactly which it is.