Hi,

Does anyone know how I can receive an anwer from Thalys Customer Service to a simple question?

The case: I applied for a compensation for a trip from Bourg-St. Maurice to Rotterdam on january 19, which was delayed with over 2 hours.
The Customer Service called in the "force majeure" clause.

Then I asked them to confirm that the "force majeure" clause does not apply to requests for compensation in the form of Thalys travel vouchers ( http://www.thalys.com/nl/en/services...nsation-policy ).

However, in their subsequent answer, they mentioned again that Thalys can not be held responsible for this delay. However, they did not at all answer my question whether or not the force majeure clause was applicable to compensation in the form of vouchers.

Does anyone know how to make Thalys Customer Service at least answer my question: does the force majeure clause apply to compensation in the form of vouchers? Their website clearly states that force majeure only applies to requests for cash compensation http://www.thalys.com/nl/en/services...nsation-policy