Hugely unimpressed by the property having stayed as a Diamond. Wyndham always looked solid to me from outside. While hotel has the location to its advantage - one block east of Michigan Avenue, and across from the Northwestern Memorial Hospital, the room and staff attitude hardly warrant full-service Hyatt brand name. The renovation is underway, and the gym has been redone and looks really attractive. Their restaurant was closed, so the breakfast is setup in one of the conference rooms and consists of stale croissants, small other pastries, basic bread, roast potatoes, scrambled eggs, bacon, yogurts, and fruit (such as tasteless hard honeydew and watermelon, and stale-looking pineapple). I felt sorry for the people who ate their, including myself, although they did give an option to order room-service breakfast and that might have been a better option if you have time.
Room itself was basic, small, and old-fashioned, including extinct-type of TV in a dresser. No premium channels, such as HBO, Showtime which is a standard in basic hotels by now. The bed was uncomfortably hard. Cleaning lady did not put a regular bar of soap or shower gel, and just left a face bar. Writing pad paper was not re-filled, and only had 3 sheets remaining. Room was clean, and there were two small bottles of complimentary water. In the morning hours, cleaning lady would avoid any eye-contact in the corridor. The elevators would require keys at some times, such as 3pm, but not at others, such as 8am.
Due to renovation there is no business center or computer available for guest-use. Their multimillion dollar renovation plan did not prioritize the need for a couple-hundred dollar PC with an attached printer for guests' use. However, they were happy to provide with a flyer listing nearby Fedex Kinko locations. Seriously, how long has Hyatt been managing this property now?
One positive thing was good internet speed at night (18.6Mbs down, 17.86Mbs up), but I would not bank on Hyatt keeping it as opposed to reducing the speed to a more standard level as soon as they get on top of things.
The Streeteville and River North locations in Chicago had experienced something of a mini boom in hotel development in recent years, and unless you are interested in a couple thousand points, it seems you would be much better-off by choosing a near-by independent designer hotel. (Dana, Wit were readily available for similar price through "hotel tonight" app on my dates).