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Thread: Really bad GGL service. (call center).
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Old Mar 6, 2013 | 9:03 am
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corporate-wage-slave
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Originally Posted by Yahillwe
Now the GGL is supposed to have good if not great service..but if I know better than the person on the other end, then something is really wrong.
I would suggest you probably know the First product far better than person on the telephone, and some of this FlyerTalk malarky must be rubbing off on you by now. I suspect they freaked out when they saw how long your PNR must have been after all the changes on it. Having said that, I've tended to have good to excellent service on GGL, there again I rarely change my bookings.......

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