Originally Posted by
Fly Baby
Actually I don't think we should underestimate just how hard it is to leave a loyalty programme. Its so easy to invest your time and effort (and yes money) into collecting points, earning tiers and status etc. Before you know it, its almost a compulsion.
... You accept being let down, your tolerance for what you are prepared to accept for your loyalty decreases a little and on you go. Until you reach your tipping point - which is of course different for everyone.
FB
I think you've hit the nail right on the head, there,
Fly Baby! (You're quite obviously not the ditsy blonde that
some of the remarks in your "Pandora" reports might suggest!
)
Originally Posted by
NB00
How different experiences can be:
...
- It is at times when things go wrong, I value being a Platinum member with KLM/AF. I have been rebooked on flights that were over-sold, I have been upgraded to C from Ams to Rome when missing a connection because of weather, technical problem, etc. And on most occassions the purser came to me during breakfast to inform me that I was already rebooked on the next flight, which really helped reducing the "I have missed my connection" stress upon arrival at the airport. I have been twice delayed on KQ flights with almost full capacity on the next flights to my end destination. Both times I was the first that got one of the last final seats on the next flight because of my status.
And I've had very similar experiences: these occasions really do make me appreciate my status.
Originally Posted by
NB00
- I find the FAs very friendly. In every job, there are good and not so good employees and I have had the occassional grumpy ones, but overall they return a smile with a smile and give good service.
When I just joined this forum I was surprised about the negativity and even stopped reading/responding to posts. At that time I wrote that I had the feeling there were two KLMs out there.
Am I happy with the changes in the FB program? No and I can see that especially for Gold members these provide incentives to take their business somewhere else.
+1 ^
Originally Posted by
Fly Baby
I salute anyone who makes this decision - the feeling of liberation must be quite exciting. Free to choose with whom you fly or stay without the nagging need to check how many miles/points you're earning whilst doing so.....it certainly makes you think.
FB
+1 ^
-- Henry