Originally Posted by
5khours
Hardly a recipe. A requirement for success certainly, but it takes a lot more than good on time performance to attract, retain good customer and to get them to want to fly more.
I think that's the false premise. If you have good ops and a superior network, price aside, you don't need to retain good customers/have them wanting more -- they'll naturally come to you
because you have good ops and the superior network.